Accelerate · Google reviews & satisfaction
Take back control of your Google reviews.
Before calling you, your future clients read your Google listing. Excelor calls your clients on your behalf, invites them to leave a review on your listing, and alerts you at the first sign of dissatisfaction. Every month: genuine reviews, a clear report, and a ready-made reply for each one.
Get Google reviews every month How it works
- First conversation, no commitment
- Everything in your name from day one
- Measured from the first month
What stands behind it
- 15 yearsof digital know-how
- 450+companies supported
10+ years
PrestaShop Partner9 years · since 2017
Partnerofficial partner
What you are living
Your Google listing speaks about you. Without you.
Your future clients read it before calling
Before choosing you, they compare Google reviews. A nearly empty listing, or one whose last reviews are old, leaves the field to your competitors.
One negative review, and that is the one they see
Happy clients forget to write, unhappy ones do not. Without a request, your Google rating does not reflect your work.
You always find out after the fact
Asking, following up, replying to every review: regular work that comes after the urgent. And the unhappy client, you learn about at the same time as everyone else.
What we do
Get your satisfied clients talking, and know about the others before they write.
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Call your clients, on your behalf
Every month, you hand us your recent clients. Our interviewers call them on your behalf, ask a few short questions and measure their satisfaction. A human exchange, not one more automated e-mail.
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Invite them to publish their Google review
Every satisfied client is invited to publish a review on your Google listing, or on your industry's platform. They write it themselves, freely. We buy nothing, write nothing, filter nothing.
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Alert you at the first sign of dissatisfaction
An unhappy client? You know right away, in their own words, before they write online. You can call them back, fix things, and often keep them.
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Prepare a reply to every review
The monthly report gathers what pleases, what jars, and a proposed reply for every published review, in your tone. You approve, you publish.
How it works
Four steps, every month. You handle only one.
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01
You hand us your recent clients
A simple list, exported from your till, your CRM or a spreadsheet, uploaded to your secure space. A few minutes a month.
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02
We run a real satisfaction survey
An interviewer calls each of your clients on your behalf: a genuine conversation to measure their satisfaction, understand what struck them and collect their own words.
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03
They leave their Google review
Every client is invited to publish a review on your Google listing, or your industry's platform. Free to do so, or not.
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04
You receive the essentials
A clear monthly report: what pleases, what jars, the alerts handled, and a proposed reply for every published review.
What you receive
Reviews, and above all what they teach you.
Every call is a real satisfaction survey. You receive the reviews, and everything your clients say between the lines: what you need to improve the customer experience, month after month.
- A real telephone satisfaction survey, every month, on your behalf: each client's score and their own words
- Field feedback to improve the customer experience: what pleases, what jars, what recurs, what to fix first
- Genuine Google reviews, published by your clients themselves, from 10 to 50 a month depending on your plan
- An immediate alert in case of dissatisfaction, in the client's own words, to call them back before they write
- The monthly report and a proposed reply for every published review, in your tone
- A single point of contact, a secure upload space and a GDPR data processing agreement signed before the first call
Plans and pricing
Choose your pace. Change it whenever you want.
Monthly subscription, no commitment, cancellable online at any time with effect at the end of the month paid for. The higher the volume, the less each review costs.
Essential
10 reviews collected per month
€39 excl. VAT / review
i.e. €390 excl. VAT / month
Telephone satisfaction survey, carried out on your behalf, client by client
Launch my 10 reviews a monthMomentum
25 reviews collected per month
€34 excl. VAT / review
i.e. €850 excl. VAT / month−12% · €125 saved
Telephone satisfaction survey, carried out on your behalf, client by client
Launch my 25 reviews a monthReference
50 reviews collected per month
€29 excl. VAT / review
i.e. €1,450 excl. VAT / month−25% · €500 saved
Telephone satisfaction survey, carried out on your behalf, client by client
Launch my 50 reviews a monthIncluded in every plan
- A real telephone satisfaction survey, on your behalf
- Client feedback to improve the experience, every month
- Invitation to publish on Google or your industry's platform
- Immediate alert in case of dissatisfaction
- Detailed monthly report
- A proposed reply for every published review
- A single point of contact
- No commitment, cancellable online
More than 50 reviews a month, or several locations? Let's talk about your volume
This service has its own website, with online subscription and payment: satisfait.pro
Want this for your company?
A first conversation, no commitment, to find out whether this is the right lever for you — and to say so frankly if it is not.
Who it is for
Those whose clients are happy, and whose Google listing does not show it.
The local shop or service
Restaurant, practice, garage, boutique: your clients recommend you by word of mouth. Your Google listing should say it too, to everyone who searches.
The B2B company that sells on trust
Provider, supplier, consultancy: a prospect compares three names. Recent, detailed reviews make the difference at the moment of choice.
The management that wants to know before the others
You want a reliable satisfaction indicator every month, alerts before negative reviews, and verbatims to circulate within your teams.
They have lived it
What our clients say.
I highly recommend them for website creation and SEO optimisation. The team did a remarkable job on my website: the design is professional, the site performs well and, above all, the SEO results are spectacular. Since their intervention, my company's visibility has increased significantly and we are receiving many more customer enquiries. The support is thorough, responsive and highly professional from start to finish. A competent and efficient company that I recommend without hesitation to anyone wishing to develop their online presence.
Very satisfied. The team supported the website redesign and the online rebranding. Very attentive, excellent at explaining things clearly, with great expertise in technical support. The synergy with the Magento web agency was excellent. The e-commerce redesign went very smoothly from an SEO perspective, and their high-quality advice on Google campaigns allowed us to achieve excellent results: increased traffic, improved Google rankings and a higher conversion rate. I highly recommend them.
Completely satisfied with their service. Our website was not suited to the range of products we offer. Their team guided us well and created a site that perfectly suits our needs. We are delighted and highly recommend their services.
An audit carried out for our e-commerce website: great rigour in the work, and thoroughly relevant recommendations. Thank you!
We are delighted to be working with this team to improve the SEO and Google campaigns of our company, Nicoflow, and we could not be happier with the results. Their expertise and professionalism were evident from day one. The results have exceeded our expectations: our online visibility has significantly improved, with a substantial increase in traffic and conversions. Communication has been exemplary throughout our collaboration: regular, clear and constructive meetings, and constant availability to answer our questions and adjust the strategy to our needs. We highly recommend them to any company looking to optimise its online presence. Their expertise and dedication make them a partner of choice. Thank you again to the whole team for the excellent work!
For over two years we have been using their services to improve our organic search ranking. The results speak for themselves: online sales are steadily increasing. Thank you to the team for the quality of their work.
Having worked with them for almost three years now, I can confidently say that they are a team of professionals who listen to their clients and propose the best strategy tailored to your business. Of course, each strategy is developed in proportion to your budget, but I can assure you that this is essential for a gradual return on investment. As they say, “Rome wasn’t built in a day.” In any case, I highly recommend this team, to whom I have just entrusted a new project for a second e-commerce site.
A dynamic company that listens to its clients. We are satisfied with the results and have received positive feedback on the overall functionality of our multilingual B2B and B2C website. I highly recommend them, and congratulations to the whole team.
Thank you for the time dedicated to auditing our website. The explanations were clear, the advice relevant and the discussions very pleasant. A clear command of the subject and, above all, a focus on providing solutions. We highly recommend them.
After much hesitation regarding my financial resources and my own ability to build the website for my store, I finally decided to entrust the project to this agency. They perfectly fulfilled their commitments, from the initial specifications to the website launch. The team members I was in regular contact with were all highly attentive to my needs: my many requests were handled with seriousness and responsiveness, and my practical questions were answered promptly and clearly. By entrusting them with my web development budget, the agency truly dedicated itself to the project and delivered a perfectly executed result that met my expectations. I can stay in touch with them in the coming weeks and months to learn how to better manage my new e-commerce site and become completely independent in its administration. The team did a fantastic job on my web project and I sincerely thank them. I highly recommend them to anyone looking for a professional and trustworthy digital partner.
Bravo, at last an agency that is available and effective. The La Quiberonnaise cannery finally has a website that holds up well and satisfies all our customers!
The team met all my needs and expectations for the creation of my website. Very dynamic and professional, they immediately understood what I was looking for and gave excellent advice. I highly recommend them.
Top-notch team, very attentive, with excellent follow-up. I highly recommend them.
A very professional and committed team!
An attentive and responsive team.
Frequently asked questions
What we are often asked.
How much does it cost?
Three monthly plans, excluding VAT: Essential, 10 collected reviews for €390 (€39 per review); Momentum, 25 reviews for €850 (€34 per review); Reference, 50 reviews for €1,450 (€29 per review). No commitment, cancellable online. The telephone survey, the invitation to publish on Google, the dissatisfaction alert and the monthly report are included in every plan. A collected review is a review published on your Google listing by one of your clients. Beyond 50 reviews a month, or for several locations, we put together a tailored plan.
What do you call a "collected review"?
A review published on your Google listing by one of your clients, following our satisfaction survey. We commit to collecting your plan's number of reviews every month, provided you send us enough clients to contact: at least 5 reachable clients per collected review. These reviews always come from your real clients: we invent neither clients nor reviews, and we do not choose who publishes. Our commitment is on the number of reviews, never on their rating.
What if reviews are missing at the end of the month?
If your client list was sufficient and your plan's number of reviews is not reached at the end of the month, we collect the missing reviews the following month, at no extra cost, on top of that month's reviews.
What if I do not have enough clients in the month?
Our commitment rests on the clients you send us: count at least 5 reachable clients per collected review, i.e. at least 50 clients for 10 reviews. If your list is not enough to reach your plan's volume, we tell you as soon as possible: you can complete it, or move to a lighter plan from the following month. We never fill a gap with invented reviews.
What if a client is not satisfied?
You are informed without waiting for the report, with what they told us, so you can reply and fix what needs fixing. They receive the same invitation to publish as everyone else, and their review counts in your volume: we never filter reviews, which is what makes them credible. A well-handled negative review reassures more than a perfect listing.
Does this comply with Google's rules?
Yes. We follow Google's review policies and European consumer law (the Omnibus directive): no review is ever bought, written in the client's place or filtered. Every client is free to publish, or not. Google and the Google logo are trademarks of Google LLC; this service is neither affiliated with nor endorsed by Google.
What if my clients are on a platform other than Google?
The invitation can target your industry's platform: Tripadvisor, Trustpilot, a professional directory. We set it at the start, according to where your future clients look for you.
What happens to my clients' contact details?
They are used only to carry out the survey on your behalf. We act as a processor within the meaning of the GDPR, under a data processing agreement you accept online at the start. Your lists are stored in Europe, outside any public area. Your files remain yours: they are neither resold nor reused.
Am I tied in?
No. The subscription is monthly with no commitment: you cancel online, at any time, from your client area. Cancellation takes effect at the end of the month already paid for. You can also change plan from one month to the next. Published reviews, alerts and reports remain yours.
What happens after payment?
You land directly on your start page: the link to your review listing, the person to contact, your first client list (CSV or Excel) and the data processing agreement, in two minutes. You then receive a personal link to upload your list every month, and your invoice arrives automatically by e-mail.
Is payment secure?
Payment is processed by Stripe, a PCI DSS Level 1 certified provider, by card or SEPA direct debit. We never see your bank details, and your monthly invoice is issued automatically.
Last step
Launch your Google reviews.
Choose your pace above and tell us who you are. We call you back to launch your first month: contact person, tone of the calls, first client list. A question before choosing? The same form will do.